Returns & Exchanges

At Tom's Confectionery Warehouse, we strive to ensure your sweets arrive in perfect condition; however, due to the perishable nature of food items, returns are only accepted for damaged or incorrect products. Please inspect your order upon arrival and contact us immediately if there are any discrepancies.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your order with your order number and photos of the damaged or incorrect items.

• 2.
  Verification Process

  Our quality assurance team will review your claim and provide a Return Merchandise Authorization (RMA) if the request meets our safety and hygiene criteria.

• 3.
  Safe Packaging

  Securely package the items in their original, unopened packaging to ensure no further damage occurs during the return transit.

• 4.
  Refund or Replacement

  Once we receive and inspect the returned goods, we will issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.