Frequently Asked Questions
Everything you need to know about your sweet treats.
How do you ensure my candy doesn't melt during shipping?
We take great care in packaging our temperature-sensitive items. During warmer months, we recommend adding our 'Cool Pack' shipping option at checkout to ensure your chocolates and gummies arrive in perfect condition.
What is the shelf life of your bulk confectionery?
Most of our products have a shelf life of 6 to 12 months. Each package is clearly labeled with a 'Best Before' date, and we recommend storing your sweets in a cool, dry place away from direct sunlight.
Do you offer international shipping?
Currently, Tom's Confectionery Warehouse ships to all states and territories within the country. We are working on expanding our logistics to support international sweet lovers in the near future.
Can I return food items if I change my mind?
For health and safety reasons, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Do you have options for specific dietary requirements?
Yes! We offer a wide range of sugar-free, gluten-free, vegan, and Halal-certified treats. You can use our website filters to browse specific categories that meet your dietary needs.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available if you need your sugar fix even faster.